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Defective & Wrong Item

We apologize if we have sent you a wrong/ defective item. Kindly contact our customer service at 0193579696 about this issue. Please note that returns are accepted only if the original return label is still intact and has not been cut off. However, once the return label as been removed/ cut, returns are no longer accepted.

Return

We provide returns on all items except BEST BUY/ SALE/DISCOUNTED ITEMS (includes items purchase using discount code (except first time registration code). All returns will be processed and dealt via mail at hazel@hazelynn.com 

Return item must be in its original condition label intact, unworn and unaltered. Exchanges which do not meet all mentioned conditions will be duly declined. All return parcels must be sent to us within 3 working days of receipt (Malaysia). For international returns, it must be sent back within 5 working days (proof of tracking number must be emailed to hazel@hazelynn.com. It should reach us not longer than 21 days.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.

We will contact you for any exchange (STRICTLY NO CASH REFUND). Original shipping costs will not be refunded. Buyer bears the cost of shipping the item back to us. Any used discount codes for the returned order will be voided and not refundable/ reusable.

The management reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

Colour of products may varies due to studio lighting used and please allow 20% of colour variation in real product as compared to actual products. It may appear darker or lighters.